From the very beginning, CLEIO has embraced an approach that facilitates the efficient execution of projects, even those requiring significant expertise and collaboration among multiple teams. This approach has strengthened our reputation, propelling us to become one of the leaders in medical and high-tech product development in North America.
In our quest to bring additional benefits to our customers, we embraced an additional challenge: helping them design medical devices that truly meet their market needs.
Throughout this process, our primary objective has been to establish common processes and uniformity across the entire company. This ensures that our customers feel they are working with one cohesive entity rather than disparate teams.
Some initiatives that are already showing promising results
To meet these challenges and enhance our efficiency and agility amid expansion, we invested over $300,000 in continuous improvement. At the end of 2022, this investment was allocated to developing a process to identify our priorities to support our growth and implementing strategic initiatives to address them.
Creation of the Project Management Office (PMO)
For smaller projects, our technical experts handle project management effectively. However, larger ones require specialized management, which is a full-time job. So we prefer to entrust their management to specialists. That’s why we set up a Project Management Office (PMO).
The PMO is combining both in-house and externally recruited managers with fresh experiences and ideas. Their primary focus is to oversee teams involved in more complex mandates. Thanks to the PMO, we have successfully executed multimillion-dollar projects, involving up to 30 employees.
The PMO goes beyond project oversight; it also implements standardized practices throughout the company and develops tools to enhance efficiency and consistency.
With a team of experts in the industry, we ensure that the best decisions are made at every stage of every project.
Roles and responsibilities review
Project success, especially in the highly standardized medical device design industry, relies on the effective collaboration of numerous individuals. To ensure that everyone understands their roles and responsibilities in each project and that no aspect is overlooked, we conducted an exhaustive review of responsibilities within our IDEAL product development process.
Better human resources capacity management
So, we redefined our resource allocation tool to suit the new reality and we introduced key performance indicators (KPIs) for each employee, providing better insights into capacities and occupancy rates of experts.
Revamped innovation strategy offerings
Beyond product design and engineering support, our expertise allows us to contribute to the development of medical devices with genuine impact. Thus, we integrated innovation strategy into our service offering and committed to push our expertise in this area forward as part of our continuous improvement process.
To spread innovation strategy throughout the company, we conducted various internal presentations, talks, and consultations to ensure that everyone at CLEIO recognized its value for us and for customers. As a result, our business development team can demonstrate to potential customers how innovation strategy is a crucial investment that distinguishes successful products from average ones.